Refund and Returns Policy
Refund Policy
Last Updated: April 24, 2024
At Okactivate.com, we strive to provide high-quality digital products and ensure customer satisfaction. However, due to the nature of digital software licenses, refunds are limited and are region-specific. Please carefully review the refund policy outlined below for your respective region.
Eligibility for Refunds
Refunds for digital software products are only issued under the following circumstances:
- The license key provided is invalid or defective, and the issue cannot be resolved through our support team.
- You did not receive the product key after completing payment.
- The product delivered does not match the description of the purchased item.
Non-Refundable Scenarios
Refunds will not be issued for the following scenarios:
- Change of mind after purchase.
- System incompatibility (please ensure your system meets the software’s requirements before purchasing).
- Attempted activation on unsupported devices.
- Activated or redeemed licenses.
Region-Specific Terms
Germany
Refund requests must be submitted within 30 days of purchase. Refunds will be processed in compliance with German consumer protection laws (BGB §355).
Contact: support@okactivate.com or Suite 12, Lichtenberger Straße 36, 10317 Berlin, Germany.
United Kingdom
Refund requests must be submitted within 30 days of purchase. In accordance with the UK Consumer Rights Act 2015, refunds are issued for defective or non-functioning keys.
Contact: support@okactivate.com or Suite 15, Ashton Old Road 260, M11 3LH Manchester, UK.
United States
Refund requests must be submitted within 30 days of purchase. Refunds comply with state-specific refund policies for digital goods (e.g., California’s Digital Goods Act).
Contact: support@okactivate.com or Suite 210, 456 Elm Street, Atlanta, GA 30308, USA.
Canada
Refund requests must be submitted within 30 days of purchase. Refunds adhere to Canada’s Consumer Protection Act and are available only for defective keys or non-delivered items.
Contact: support@okactivate.com or Suite 204, 3800 Steeles Avenue West, Vaughan, ON L4L 4G9, Canada.
France
Refund requests must be submitted within 14 days of purchase, as per the EU Consumer Rights Directive. Refunds are only issued for defective or invalid product keys.
Contact: support@okactivate.com or Bureau 23, Rue Sainte-Catherine 120, 33000 Bordeaux, France.
Spain
Refund requests must be submitted within 14 days of purchase, as per the EU Consumer Rights Directive. Refunds are issued for defective keys or non-received products.
Contact: support@okactivate.com or Suite 18, Calle de Guillem de Castro 85, 46008 Valencia, Spain.
Italy
Refund requests must be submitted within 14 days of purchase, as per the EU Consumer Rights Directive. Refunds are available for defective licenses or non-received items.
Contact: support@okactivate.com or Suite 10, Via della Giuliana 43, 00195 Rome, Italy.
Refund Process
Submit a Refund Request: Email us at support@okactivate.com with your order number, a detailed description of the issue, and supporting evidence (e.g., screenshots of error messages).
Review and Verification: Our support team will review your request and respond within 3 business days. If approved, a refund will be processed, and you will be notified by email.
Processing Timeline: Refunds may take 3–5 business days to process. It may take 1–2 billing cycles for the refund to appear on your credit card or payment method statement, depending on your financial institution.
Exchanges
If you receive a defective or invalid key, we will replace it at no additional cost. Contact us at support@okactivate.com for a replacement key.
Contact Us
For any questions or concerns regarding this refund policy, please contact us:
Email: support@okactivate.com